Cecille Tynes is a forward-thinking leader who taps her expertise in customer experience (CX), marketing, sales and training to create initiatives that enhance the CX, maximize revenue and drive operational efficiencies. Throughout her nearly 25-year career in multifamily, she gained extensive knowledge working as VP of Marketing, Sales and Training with stabilized, lease-up, market rate, affordable, and senior tax credit assets. Most recently she supported a nationwide portfolio of military and student housing public-private-partnerships, spanning across 36,000 homes and 100,000 beds, where she built the multi-year customer experience strategy. Her strategy helped generate over $21M in revenue, reduced expenses by nearly $2M, and boosted customer satisfaction and net promoter scores each by 15% within six months.
With her customer and employee focus, commitment to team, and collaborative-spirit, Cecille would be a valuable addition to any organization.